Motorola Solutions today announced VESTA Hybrid, a new offer that unifies the power of Assist AI, advanced Radius Mapping, and cyber resilience with VESTA 911 call handling software for Public Safety ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

New offer to streamline path to cloud for U.S. public safety answering points VESTA Hybrid unifies the power of Assist AI, advanced Radius Mapping and cyber resilience with VESTA 911 call handling ...

CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 has strengthened their emergency response this week by upgrading their call handling capabilities. The Charleston County Consolidated Emergency ...

BERNALILLO COUNTY, N.M. (KRQE) — Bernalillo County Emergency Communications has been chosen as New Mexico’s beta site for a new piece of 911 call-handling software. The Next Generation 911 (NG911) is ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Motorola Solutions has acquired Exacom, a provider of cloud-native recording and logging technology used to capture 911 calls and radio communications, to strengthen its command center software and ...

CHARLESTON COUNTY, S.C. (WCSC) - The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software that improves emergency responses from ...