Global capability centers have become a central component of many companies’ technology and shared services strategies. Unlike traditional outsourcing, GCCs allow companies to retain direct control ...
2025 has seen a notable push by companies to establish dedicated capability centers—or global capability centers (GCCs)—in countries with lower-cost resources and access to a strong talent pool.
Why Africa’s BPO future will be defined by capability, not costBy Zandile Myeni, Growth and Marketing Executive, SoluGrowthIssued by SoluGrowthJohannesburg, 22 May 2026 Zandile Myeni, Growth and ...
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