Nairobi — Last year, Kenya won the United Nations Public Service Award, for implementing a performance contracting process that improved "transparency, accountability and responsiveness". The award is ...

It’s like building a house before checking whether the foundation is made of concrete – or wishful thinking. ISO without Kaizen locks in inefficiency and other wasteful processes. It’s a bureaucracy ...

The 73-year-old mind of Masaaki Imai runs razor sharp belying the frailty of his small frame. He talks with sincere conviction, pausing to select the right words. He has to be careful, after all, his ...

As senior business leaders, it’s easy to slip into thinking that our role is to provide answers to the problems facing the company. And while coming up with solutions is a critical element of good ...

The term "gemba" has gone in the lean community from obscure to ubiquitous, as popular as terms like kaizen. But through the growth in its use, there has also been a growth in its misuse. How do we ...