As a hospitalist doctor who comes from a family-owned hospitality business, I have a unique perspective that allows me to draw valuable lessons from both fields. This background has taught me the ...

As 2025 ends, CHRISTUS Health is reaffirming its commitment to patient safety and access across all hospitals, clinics, and ...

In today’s healthcare landscape, patient satisfaction is more than just a goal—it’s a metric that directly influences hospital ratings, reimbursement, and reputation. One of the most scrutinized tools ...

America's healthcare system is experiencing a crisis. It’s a crisis of trust and compassion, driven by the corporatization of medicine prioritizing profits over patients. Despite spending more per ...

Strategic design is becoming a key priority as healthcare providers realize compelling correlations between better design and increased patient satisfaction as well as other key metrics. No longer an ...

Forbes contributors publish independent expert analyses and insights. Kevin Kruse covers leadership development & emotional intelligence. This voice experience is generated by AI. Learn more. This ...

Over the years, barbers have asked Dr. Brett Daniel – chief medical informatics officer at value-based care-oriented health services company Optum Health – what it's like to be a clinician and what ...

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

Nurse burnout was linked to lower healthcare quality and safety as well as lower patient satisfaction, according to a new review and meta-analysis. The report was published Tuesday in JAMA Network ...

This article is part of “Ethics & Health Systems Change,” an ongoing, periodic Health Affairs Forefront symposium on the ethical implications of developments in the business of health care. Articles ...