To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? While a customer will never see this question, they ...

This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. Subscribe here. Tally is the best free tool for creating surveys.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. May 25, 2018, 05:42pm EDT Jun 28, 2021, 01:21pm EDT This ...

Healthcare Design invites U.S. healthcare architecture, engineering, and construction firms to participate in its 2026 AEC Survey by Feb. 3.

Poorly designed surveys can be improved at the supplier level, from better matching of respondents to solving technical problems, writes JD Deitch. Punishing respondent experiences have plagued the ...

When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...