Owner.com on Instagram: "That third visit is the key to customer loyalty. A flawless experience on their first two visits only gets you to 42% likelihood of return, but nailing that third time jumps their loyalty to 70%. Flag those new customers and focus on consistency to turn them into regulars. Follow @owner for more restaurant growth tips!"

Owner.com on Instagram: "If your restaurant staff keeps making the same mistake, start with this question: Is it a WILL issue or a SKILL issue? Most “performance problems” are really training problems. If it’s a skill issue, it means the person never learned the task correctly. Have them shadow your strongest team member, document the SOP, and repeat training until it sticks. Structured training usually solves 80% of recurring mistakes. But if it’s a will issue, that’s not a training problem, it